Thank you for choosing Queen City Kettlebell. We strive to provide you with the best products and services possible. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.
Terms of Return:
- For all training programs, you may request a refund within 3 days of purchase. Refund requests made after this period will be prorated based on the package purchased.
- Apparel items must be in unworn, new condition to be eligible for a return.
State of Return:
- Apparel items must be returned in their original, unworn, and new condition to be eligible for a refund or exchange.
Reason for Return:
- You may request a return for the following reasons:
- Damaged Product: If you receive a damaged product, please contact us immediately.
- Wrong Product: If you receive the wrong product, please contact us immediately.
Process for Return:
- To initiate a return, please follow these steps:
- In-Person: Visit our gym staff in person.
- Via Email: Send an email to info@queencitykettlebell.com with the subject line "Return Request - [Order Number]" (if applicable.).
- Via Contact Form: Use the contact form on our website, www.QueenCitykettlebell.com, and select any contact form stating your request.
Process of Refund:
- Refunds will be processed within 3-5 business days from the date of approval.
- The refund will be issued via the same payment method used for the original purchase.
Additional Information:
- All refunds are subject to inspection and approval by our team.
- Shipping and handling charges are non-refundable unless the return is due to our error.
- For training programs, refunds will be prorated based on the number of sessions or days used, if applicable.
- If you have any questions or need assistance, please don't hesitate to contact us through the provided channels.
By making a purchase with Queen City Kettlebell, you agree to adhere to this Return and Refund Policy. We reserve the right to update or modify this policy at any time, and such changes will be effective immediately upon posting on our website.
Last updated:January 22, 2023
Queen City Kettlebell LLC
5020 Oaklawn Drive
Cincinnati, Ohio 45227
(513)549-0552
info@queencitykettlebell.com